**Return & Exchange Policy**

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**1. General Return Policy**

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1.1. We want our customers to be fully satisfied with their purchases. If you are not completely satisfied with the product you have purchased from us, you may return it within 30 days of the purchase date for a full refund, exchange, or store credit, unless otherwise noted below.

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1.2. All returned items must be in new, unused, and in original packaging, with all original tags and labels attached.

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1.3. Please provide a valid proof of purchase (e.g., receipt) for all returns or exchanges.

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**2. Non-Returnable Items**

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2.1. For health and safety reasons, perishable goods, personal care items, and undergarments cannot be returned.

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2.2. Gift cards, clearance items, and final sale items are not eligible for return or exchange.

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**3. Defective or Damaged Products**

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3.1. If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or refund upon verifying the defect or damage.

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**4. Return Process**

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4.1. Please contact our customer service department at jewels@coasterika.com to initiate a return or exchange.

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4.2. Once approved, pack the item securely in its original packaging.

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4.3. Include a copy of your proof of purchase and a brief reason for the return.

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4.4. Return shipping costs are the responsibility of the customer, unless the item is defective or an error occurred when shipping out the original order.

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**5. Refunds**

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5.1. Once we receive the returned item and verify its condition, we will process your refund or exchange.

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5.2. Refunds will be issued to the original form of payment.

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5.3. Please allow up to 14 business days for the credit to appear on your statement.

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**6. Exchanges**

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6.1. For exchanges, the replacement item will be shipped upon receipt and verification of the original item.

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6.2. If the replacement item is of greater value, the customer will be responsible for the price difference.

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**7. Changes to the Return Policy**

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7.1. We reserve the right to change this return policy at any time. Any changes will be posted on our website and will be effective immediately.

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